Location Dublin, Ireland
Date Posted February 9, 2018
Category Leadership
Job Type Permanent
Career Level Experienced (Manager)
Minimum Experience 5+ Years

Description

Our client, a Customer Experience SaaS solutions multinational, is seeking a high-flying multi-lingual Solution Delivery Manager to join and guide their elite team.

The Expectation for Success
  • BS Computer Science (preferred) or Information Systems
  • 5+ years experience
  • Proficient with web-related technologies including HTML/CSS and JavaScript
  • Ability to build strong, lasting relationships with clients
  • Organizational skill to manage multiple priorities and concurrent implementation projects
  • Superb communicator who empathizes with the customer
  • Creative and analytical problem-solver who can independently develop new solutions to vexing problems
  • Knowledge of standard project management concepts, practices, and procedures
  • Outstanding communication skills and the ability to inspire others
  • Detail-orientation with an ability to meet aggressive goals
Even Better if you Have ...
  • The ability to speak German fluently, to assist in the implementation of solutions for clients within the DACH region
  • Experience working for a SaaS company
  • Knowledge of standard project management concepts, practices, and procedures
  • PMP certified
  • Deep understanding of the web and the technologies that power it
  • Well versed in integrating technology systems
  • Experience with various technologies and languages, such as XML, HTML, CSS, Ruby on Rails, Java, PHP, JavaScript, SQL, MySQL, Jquery, JSON
  • Worked on teams that have used Agile methodologies (e.g. Scrum, Kanban)
A Day in the Life 
  • Develop and manage detailed implementation project plans and serve as the primary point of contact with enterprise customers during the implementation, and lead a cross-functional team of SME’s to execute the plan
  • Coordinate with functional leaders internally to push projects toward target milestones and communicate to stakeholders, keeping them fully informed of project status
  • Proactively manage changes in project scope, identify potential risks, and devise and execute contingency plans
  • Provide technical guidance on the initial setup and configuration of the company platform in the client’s organization
  • Lead “out of the box” integrations with client systems, particularly Salesforce, Adobe and other CRM and visualization software
  • Setup single sign-on capability for large scale clients
  • Design and provide trainings that equip clients with proper knowledge in order to drive fast  adoption of our platform
  • Create and build content for their implementation guides, best practices, and certification programs
  • Design customized reporting dashboards that meet client reporting needs
  • Maintain an expert knowledge of the their research and all other products

Sean Galligan is the point of contact for this role. If you're confident that this role is a good fit for you, get in touch with him via e-mail at [email protected]

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